> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appcharge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose a Support Model

## Overview

To provide seamless support for non-financial player inquiries, Appcharge offers multiple support options directly within the web store. These options facilitate direct communication and quick resolution of player concerns:

1. **Email Support**

Players can submit inquiries through a built-in form directly within the web store. This form allows players to provide detailed information about their questions or concerns, enabling effective and personalized support.

<img src="https://media.appcharge.com/media/support-page3.png" />

2. **Live Chat**

A dedicated chat interface is available for immediate assistance. This option allows players to receive real-time responses for quick queries and problem resolution, enhancing the player experience through instant communication with the support team.

<img src="https://media.appcharge.com/media/Live-Chat.png" />

3. **External Support Link**

For additional support needs outside the web store, players can be directed to comprehensive external support resources. This option ensures players have access to a wide range of support tools and documentation to address various inquiries.

<img src="https://mintcdn.com/appcharge/fs3SDs37IvgH6V_E/images/docs/e944b21ec5a4e164517cdf7f44bd5cd211ec633a39fa81c5840b0cd125b17631-Webstore_Support_Models3.png?fit=max&auto=format&n=fs3SDs37IvgH6V_E&q=85&s=33c525382304e83e6467eeaf949b3512" alt="" width="3952" height="2774" data-path="images/docs/e944b21ec5a4e164517cdf7f44bd5cd211ec633a39fa81c5840b0cd125b17631-Webstore_Support_Models3.png" />

## Configuring Email Support in the Appcharge Dashboard

To set up email support for your web store, follow these steps:

1. Log in to your Appcharge dashboard with your admin credentials.
2. Go to the **Admin** section from the main menu.
3. Click on **Company** to access your company settings.
4. Find the **'Support Email'** field and enter the email address where you'd like to receive player support inquiries.
5. Once completed, click **Update** to save the changes and activate email support.

<img src="https://mintcdn.com/appcharge/Gmzl86FePs5bNqWW/images/docs/3f57df4dc3544d0e9d3438ade5e9ae1ae9c6936a00cfb71d69b02678899a1980-Webstore_Support_Models4.png?fit=max&auto=format&n=Gmzl86FePs5bNqWW&q=85&s=cfdf730dcf53044996bab0e837da4d9f" alt="" width="3952" height="2774" data-path="images/docs/3f57df4dc3544d0e9d3438ade5e9ae1ae9c6936a00cfb71d69b02678899a1980-Webstore_Support_Models4.png" />

For more advanced support configurations or customized support models, feel free to [contact us](https://www.appcharge.com/contact-us).