> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appcharge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

### Available Error Codes

| Error Code | Title                             | Description                            | Troubleshoot                                                                                                                                                                                                     |
| :--------- | :-------------------------------- | :------------------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `1000`     | `HTTP_INITIALIZATION_REQUEST`     | Failed to send initialization request  | Check your internet connection and try again.                                                                                                                                                                    |
| `1001`     | `HTTP_INITIALIZATION`             | Failed to retrieve initialization data | Ensure that you have the correct `checkoutPublicKey`.                                                                                                                                                            |
| `1002`     | `HTTP_UPDATE_CHECK_REQUEST`       | Failed to send update request          | Check your internet connection and try again.                                                                                                                                                                    |
| `1003`     | `HTTP_UPDATE_CHECK`               | Failed to retrieve updated data        | Data integrity is invalid or corrupted.                                                                                                                                                                          |
| `1003`     | `HTTP_DOWNLOAD_URL`               | Failed to download update              | The file update location is unavailable.                                                                                                                                                                         |
| `2000`     | `INITIALIZATION_PARSE`            | Unable to parse initialization data    | Ensure that you have the correct `checkoutPublicKey` and `environment`.                                                                                                                                          |
| `2001`     | `UPDATE_CHECK_PARSE`              | Unable to parse update data            | Verify the dashboard configuration and check the integrity of the APK data file.                                                                                                                                 |
| `2002`     | `VERSION_DOWNLOAD_FAILED`         | Couldn't download updated APK          | This error may occur due to internet connection issues, an unavailable internal cache, a corrupted download link, or denied access to the download link. We recommend displaying an alert message to the player. |
| `2003`     | `VERSION_INSTALL_CANCELED`        | Installation canceled                  | The installation was canceled or interrupted by the player.                                                                                                                                                      |
| `2004`     | `INSTALLATION_INTENT_FAILED`      | Unable to install                      | Failed to initiate the installation process. This error is likely caused by the player denying installation access.                                                                                              |
| `2005`     | `PACKAGE_NAME_VALIDATION`         | Invalid package name                   | The package name of the new app version does not match the current one. Ensure that the new app version has the same package name as the current version.                                                        |
| `2006`     | `NO_AVAILABLE_VERSION`            | Installation version not found         | This error may occur if the installation method is called before checking for a new available version. First, check for an update, then proceed with installation.                                               |
| `2007`     | `LOW_OR_EQUAL_VERSION_CODE`       | Version code issue                     | The version number retrieved from the server is lower than or equal to the current version number.                                                                                                               |
| `2008`     | `INSUFFICIENT_STORAGE_SPACE`      | Not enough storage space               | The device does not have sufficient storage space. We recommend displaying an alert message to the player.                                                                                                       |
| `3000`     | `REQUEST_INSTALL_PACKAGES_DENIED` | Installation denied                    | The player denied installation access. Restarting the app will trigger the installation request again. We recommend displaying an alert message to the player.                                                   |