> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appcharge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

### Available Error Codes

| Error Code | Title | Description | Troubleshoot |
| :- | :- | :- | :- |
| `1000` | `HTTP_INITIALIZATION_REQUEST` | Failed to send initialization request | Check your internet connection and try again. |
| `1001` | `HTTP_INITIALIZATION` | Failed to retrieve initialization data | Ensure that you have the correct `checkoutPublicKey`. |
| `1002` | `HTTP_UPDATE_CHECK_REQUEST` | Failed to send update request | Check your internet connection and try again. |
| `1003` | `HTTP_UPDATE_CHECK` | Failed to retrieve updated data | Data integrity is invalid or corrupted. |
| `1003` | `HTTP_DOWNLOAD_URL` | Failed to download update | The file update location is unavailable. |
| `2000` | `INITIALIZATION_PARSE` | Unable to parse initialization data | Ensure that you have the correct `checkoutPublicKey` and `environment`. |
| `2001` | `UPDATE_CHECK_PARSE` | Unable to parse update data | Verify the dashboard configuration and check the integrity of the APK data file. |
| `2002` | `VERSION_DOWNLOAD_FAILED` | Couldn't download updated APK | This error may occur due to internet connection issues, an unavailable internal cache, a corrupted download link, or denied access to the download link. We recommend displaying an alert message to the player. |
| `2003` | `VERSION_INSTALL_CANCELED` | Installation canceled | The installation was canceled or interrupted by the player. |
| `2004` | `INSTALLATION_INTENT_FAILED` | Unable to install | Failed to initiate the installation process. This error is likely caused by the player denying installation access. |
| `2005` | `PACKAGE_NAME_VALIDATION` | Invalid package name | The package name of the new app version does not match the current one. Ensure that the new app version has the same package name as the current version. |
| `2006` | `NO_AVAILABLE_VERSION` | Installation version not found | This error may occur if the installation method is called before checking for a new available version. First, check for an update, then proceed with installation. |
| `2007` | `LOW_OR_EQUAL_VERSION_CODE` | Version code issue | The version number retrieved from the server is lower than or equal to the current version number. |
| `2008` | `INSUFFICIENT_STORAGE_SPACE` | Not enough storage space | The device does not have sufficient storage space. We recommend displaying an alert message to the player. |
| `3000` | `REQUEST_INSTALL_PACKAGES_DENIED` | Installation denied | The player denied installation access. Restarting the app will trigger the installation request again. We recommend displaying an alert message to the player. |