Troubleshooting - Appcharge Documentation

In case of a failure, the checkout will send an error message via the interface callback:

Code	Message	Data
An unique `integer` representing the error	A detailed description and explanation of what happened	A raw JSON string (if available) that may contain additional details

Available Error Codes

Error Code	Title	Description	Troubleshoot
`1000`	`HTTP_REQUEST`	HTTP request error	Check your internet connection.
`1001`	`HTTP_BOOT_REQUEST`	HTTP boot request error	Verify your configurations. Ensure you have a valid publisher token and the correct environment set.
`1002`	`HTTP_SESSION_REQUEST`	HTTP session request error	The session model may contain invalid arguments, or the configuration options may be set to a different environment.
`1003`	`HTTP_PRODUCTS_REQUEST`	HTTP products request error	There was an error retrieving product price points. Ensure you have at least one price point configured.
`1004`	`HTTP_CONSUME_REQUEST`	HTTP consume request error	Check the internet connection and publisher token. Ensure that you have passed the correct `orderId`.
`1005`	`HTTP_NON_CONSUME_REQUEST`	HTTP none-consume request error	Check your internet connection. Verify your configurations. Ensure you have a valid publisher token and the correct environment set.
`1006`	`HTTP_PRICE_POINTS_REQUEST`	HTTP price points request error	Make sure at least one price point is configured.
`2000`	`BOOT_INITIALIZATION`	Failed to initialize checkout. Check configuration values	One or more configuration values are missing or incorrect. Verify the publisher token and the environment settings.
`3000`	`PURCHASE_CANCELED`	Purchase canceled	The purchase was canceled. The player may have closed or refreshed the checkout window.
`3001`	`PURCHASE_ALREADY_CANCELED`	Purchase already canceled	A purchase that was already canceled is being re-canceled. The checkout window may have been minimized, leading to automatic cancellation.
`3002`	`PURCHASE_CLOSED_AND_CANCELED`	Purchase closed and canceled	The player closed the checkout window, causing the purchase and session to be canceled.
`3003`	`PURCHASE_FAILED`	Purchase failed	Check logs or error event data for the reason behind the failure.
`4000`	`BROWSER_DISABLED_OR_NOT_AVAILABLE`	No supported browsers available	We recommend notifying players to install, enable, and update one of the browsers below. Note that most Android devices come with Google Chrome installed by default, but players can choose to disable it. - Google Chrome - Samsung Internet - Microsoft Edge - Brave - Vivaldi - Kiwi - DuckDuckGo - Yandex - Firefox
`9999`	`UNKNOWN_ERROR`	An unknown error occur	If the issue persists, contact support.

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