Android
Troubleshooting
Available Error Codes
Error Code | Title | Description | Troubleshoot |
---|---|---|---|
1000 | HTTP_INITIALIZATION_REQUEST | Failed to send initialization request | Check your internet connection and try again. |
1001 | HTTP_INITIALIZATION | Failed to retrieve initialization data | Ensure that you have the correct checkoutPublicKey . |
1002 | HTTP_UPDATE_CHECK_REQUEST | Failed to send update request | Check your internet connection and try again. |
1003 | HTTP_UPDATE_CHECK | Failed to retrieve updated data | Data integrity is invalid or corrupted. |
1003 | HTTP_DOWNLOAD_URL | Failed to download update | The file update location is unavailable. |
2000 | INITIALIZATION_PARSE | Unable to parse initialization data | Ensure that you have the correct checkoutPublicKey and environment . |
2001 | UPDATE_CHECK_PARSE | Unable to parse update data | Verify the dashboard configuration and check the integrity of the APK data file. |
2002 | VERSION_DOWNLOAD_FAILED | Couldn’t download updated APK | This error may occur due to internet connection issues, an unavailable internal cache, a corrupted download link, or denied access to the download link. We recommend displaying an alert message to the player. |
2003 | VERSION_INSTALL_CANCELED | Installation canceled | The installation was canceled or interrupted by the player. |
2004 | INSTALLATION_INTENT_FAILED | Unable to install | Failed to initiate the installation process. This error is likely caused by the player denying installation access. |
2005 | PACKAGE_NAME_VALIDATION | Invalid package name | The package name of the new app version does not match the current one. Ensure that the new app version has the same package name as the current version. |
2006 | NO_AVAILABLE_VERSION | Installation version not found | This error may occur if the installation method is called before checking for a new available version. First, check for an update, then proceed with installation. |
2007 | LOW_OR_EQUAL_VERSION_CODE | Version code issue | The version number retrieved from the server is lower than or equal to the current version number. |
2008 | INSUFFICIENT_STORAGE_SPACE | Not enough storage space | The device does not have sufficient storage space. We recommend displaying an alert message to the player. |
3000 | REQUEST_INSTALL_PACKAGES_DENIED | Installation denied | The player denied installation access. Restarting the app will trigger the installation request again. We recommend displaying an alert message to the player. |