Skip to main content
An event triggered when the Personalization API returns an unexpected or invalid response. Typical causes include schema mismatches, incorrect data types, timeouts, empty offer lists, or non-existent external IDs. Event Data
​
eventName
string
Event name.
​
eventId
string
Event ID.
​
timestamp
number
Event timestamp in Epoch time, represented in milliseconds. Example: 1754307361396.
​
sessionId
string
The session ID of the player’s current session. Example: 345397c6-d963-4aa4-a0ba-2aaca6c3ee05.
​
requestId
string
ID assigned by Appcharge to each request sent to the publisher. Helps the publisher identify and debug failed requests.
​
result
string
Event result. Supported values: success, failed.
​
reason
string
Reason for the event result. Example: invalid_credentials.
​
attributes
map<any,any>
A key-value map used to label events for tracking personas or tests. Example: { "persona":"non_payer", "blackFridayTest":"Base_group" }
​
customer
object
Information about the player.
​
sessionMetadata
object
Session metadata.
​
offers
[object]
List of offers.
​
error
object
Information about the error.
{
  "eventName": "webstore.personalization_api.error.invalid_property",
  "eventId": "3f5bffbc-369e-4599-8c4d-abfe0ae0ef96",
  "timestamp": 1754307361396,
  "sessionId": "345397c6-d963-4aa4-a0ba-2aaca6c3ee05",
  "requestId": "23539478-c744-566a-c78c-c4cc7763ff62",
  "result": "success",
  "reason": "invalid_credentials",
  "attributes": {
    "persona": "non_payer",
    "blackFridayTest": "Base_group"
  },
  "customer": {
    "id": "671e81bb-55ef-428b-97ba-f67783971e0d",
    "email": "john.doe@gmail.com"
  },
  "sessionMetadata": { 
    "abTest": "group1", 
    "locale": "en-US" 
  },
  "offers": [
    {
      "externalId": "22ae81bb-55ef-428b-97ba-f67783971e4a",
      "type": "PopUp",
      "subType": "DailyBonus",
      "name": "Spring Is Here",
      "indexToCollect": "1", 
      "products": [
        {
          "displayName": "Gold Coins",
          "productExternalId": "31ae81bb-55ef-428b-97ba-f67783971e553",
          "productQuantity": "1000"
        },
        {
          "displayName": "Silver Shield",
          "productExternalId": "9af1abb-55ef-428b-97ba-f677839716ac9",
          "productQuantity": "40"
        }
      ]
    }
  ],
  "error": {
    "type": "TimeoutError",
    "reason": "timeout",
    "httpStatusCode": 504
  }
}