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An event triggered when the Personalization API returns an unexpected or invalid response. Typical causes include schema mismatches, incorrect data types, timeouts, empty offer lists, or non-existent external IDs. Event Data
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eventName
string
Event name: webstore.personalization_api.error.
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eventId
string
Event ID.
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timestamp
number
Event timestamp in Epoch time, represented in milliseconds. Example: 1754307361396.
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sessionId
string
The session ID of the player’s current session. Example: 345397c6-d963-4aa4-a0ba-2aaca6c3ee05.
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requestId
string
ID assigned by Appcharge to each request sent to the publisher. Helps the publisher identify and debug failed requests.
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result
string
Event result. Supported values: success, failed.
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reason
string
Reason for the event result. Example: invalid_credentials.
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attributes
map<any,any>
A key-value map used to label events for tracking personas or tests. Example: { "persona":"non_payer", "blackFridayTest":"Base_group" }
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customer
object
Information about the player.
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sessionMetadata
any
Session metadata for passing data to Appcharge to be returned later.
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correlationRequestId
string
The requestId sent when calling the Web Store Personalization API service.
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error
object
Information about the error.
{
  "eventName": "webstore.personalization_api.error",
  "eventId": "3f5bffbc-369e-4599-8c4d-abfe0ae0ef96",
  "timestamp": 1754307361396,
  "sessionId": "345397c6-d963-4aa4-a0ba-2aaca6c3ee05",
  "requestId": "23539478-c744-566a-c78c-c4cc7763ff62",
  "result": "success",
  "reason": "invalid_credentials",
  "attributes": {
    "persona": "non_payer",
    "blackFridayTest": "Base_group"
  },
  "customer": {
    "id": "671e81bb-55ef-428b-97ba-f67783971e0d",
    "email": "john.doe@gmail.com",
    "name": "John Doe"
  },
  "sessionMetadata": { 
    "abTest": "group1", 
    "locale": "en-US" 
  },
  "correlationRequestId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "error": {
    "type": "TimeoutError",
    "reason": "timeout",
    "httpStatusCode": 504
  }
}